Privacy Policy for Mnotho Wa Boya

Introduction

At Mnotho Wa Boya, we are committed to protecting your privacy and safeguarding any personal information you share with us. This privacy policy explains how we collect, use, and protect your personal information when you interact with our services, including our web and mobile applications.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

a. Personal Information

  • Name: To identify you and maintain your account.
  • Email address: For communication and account management.
  • Phone number: To contact you or send notifications.
  • National ID or other identification details: For verification purposes.

b. Transactional Information

  • Purchase and sales transactions: Including product details, quantities, and prices when buying or selling mohair.
  • Payment information: When processing transactions, we may collect bank details or payment preferences.

c. Location Information

  • GPS Coordinates: When farmers or runners provide their location for farm visits or transaction confirmations.

d. Usage Data

  • We may collect information on how you access and use our applications, including IP addresses, device identifiers, browser types, and interaction data.

2. How We Use Your Information

Mnotho Wa Boya uses the information we collect for the following purposes:

a. Account Management and Verification

  • To create and manage user accounts, verify user identity, and ensure secure access.

b. Transaction Processing

  • To record, manage, and verify product transactions between farmers, runners, and branches.

c. Communication

  • To send notifications, updates, and relevant information, such as bulk SMS or email messages.

d. Service Improvement

  • To analyze how our services are used to improve and enhance user experience.

e. Legal Compliance

  • To comply with applicable laws and regulations, such as verifying identities for regulatory purposes.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data under the following circumstances:

a. With Service Providers

  • We may share your information with trusted service providers who help us deliver our services, such as payment processors or cloud service providers.

b. For Legal Purposes

  • We may disclose your information to comply with legal obligations, enforce our terms, or protect the rights, property, or safety of Mnotho Wa Boya, our users, or others.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption of sensitive data.
  • Secure servers and firewalls.
  • Restricted access to personal information.

Despite our efforts, no method of data transmission over the internet or storage is completely secure, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain personal data only for as long as is necessary to fulfill the purposes outlined in this policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

6. Your Data Protection Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of your personal data.
  • Correction: You can request that we correct any inaccuracies in your personal data.
  • Deletion: You can request the deletion of your personal data, subject to legal limitations.
  • Restriction: You can request that we restrict the processing of your personal data.
  • Portability: You can request a copy of your data in a machine-readable format.

To exercise these rights, please contact us at the details provided below.

7. Changes to This Privacy Policy

Mnotho Wa Boya may update this privacy policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

8. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:

Mnotho Wa Boya
Email: admin@mnothowaboya.africa
Phone: 266 6232 1920
Address: Thaba – Tseka, Lesotho

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